Exchange/Return Policy for Blu Gravity Women’s Jeans

Thank you for choosing Blu Gravity Women’s Jeans. We strive to provide you with high-quality products and excellent customer service. If you need to exchange or return your order, please review our policy below:

For Prepaid Orders:

  1. Eligibility:
    • To be eligible for an exchange or return, the item(s) must be unused, unwashed, and in the same condition as when received, with all original tags and packaging intact.
    • The request for exchange or return must be made within 7 days from the date of delivery.
  2.  Exchange Process:
    • If you wish to exchange your item for a different size or style, please contact our customer support team or initiate the exchange request through your account on our website.
    • We will provide you with instructions on how to return the item.
    • Once we receive the returned item and verify its condition, we will process the exchange and ship the new item to you. Any price differences will be adjusted accordingly.
  3. Return Process:
    • If you prefer a refund for your prepaid order, please contact our customer support team or initiate the return request through your account on our website.
    • We will provide you with instructions on how to return the item.
    • Once we receive the returned item and verify its condition, we will initiate the refund to your original payment method within 7 business days.

For Cash on Delivery (COD) Orders:

  1. Eligibility:
    • To be eligible for an exchange or return, the item(s) must be unused, unwashed, and in the same condition as when received, with all original tags and packaging intact.
    • The request for exchange or return must be made within 7 days from the date of delivery.
  2.  Exchange Process:
    • If you wish to exchange your item for a different size or style, please contact our customer support team.
    • We will guide you through the exchange process and provide you with the necessary instructions.
    • Once we receive the returned item and verify its condition, we will process the exchange and arrange for the delivery of the new item. Any price differences will be adjusted accordingly.
  3. Return Process:
    • If you prefer a refund for your COD order, please contact our customer support team.
    • We will guide you through the return process and provide you with the necessary instructions.
    • Once we receive the returned item and verify its condition, we will initiate the refund through store credit or other mutually agreed-upon methods within 7 business days.

General Conditions:

  1. Shipping costs:
    • For exchanges or returns due to size or style preferences, the shipping costs for the return and reshipment of the item(s) will be the responsibility of the customer.
    • In the case of defective or incorrect items received, we will cover the shipping costs associated with the return and reshipment.
  2.  Non-eligible items:
    • Customized or Altered Items: Items that have been customized, altered, or personalized based on your specific requests or measurements are usually non-returnable. This includes items with custom embroidery, monogramming, or alterations made to the original design.
    • Sale or Clearance Items: Items purchased during a sale or clearance event may have limited eligibility for exchange or return. Please review the specific terms and conditions mentioned during the sale or clearance period.
  3. Refunds:
      • Refunds for prepaid orders will be issued to the original payment method used during checkout.
      • Refunds for COD orders will be processed through store credit or other mutually agreed-upon methods.

Please note that Blu Gravity Women’s Jeans reserves the right to assess the condition of the returned item(s) before approving any exchanges or refunds. We encourage you to review our sizing charts and product descriptions carefully before making a purchase.

If you have any further questions or need assistance with exchanges or returns, please don’t hesitate to contact our customer support team. We are here to help you.